MSM Exclusives

11 Oct, 2022

Crucial Provisions: Settling Tenant Disputes In The Age Of Social Media

A self-storage facility, like all businesses, is subject to the risk of dissatisfied customers....

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11 Oct, 2022

Helping Hands: StorageGives Rebuilds Lives With Home For Our Troops

Lonnie Bickford, CEO of StorageAuctions.com, based in Baton Rouge, La., recognizes how much the...

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4 Oct, 2022

Virtual Liabilities: Cyber Risks and Self-Storage

The self-storage market has been valued globally at over $40 billion. As part of the industry’s...

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4 Oct, 2022

The Neuroscience Of Innovation: How Your Own Brain Limits Your Creative Thinking

Several neuroscience principles limit our ability to creatively solve problems and generate...

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27 Sep, 2022

Disaster Diligence: Transforming Employees To Emergency Responders 

Responding to disasters is one of the most important activities that employees can be asked to...

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27 Sep, 2022

Worried Workers: Reinvigorating Post-COVID Employees

Anita has returned to the office after weeks of working from home. To her manager’s surprise, she...

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20 Sep, 2022

Deliverance From Evil: Restoring Trafficking Victims’ Lives Through Charity

Human trafficking is a $150 billion industry according to the latest United Nations Trafficking In...

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20 Sep, 2022

Volumize Your Value: Fees As Alternative Revenue Streams

Admin fees, insurance, merchandise, late fees, other fees, charges, and add-on services—all of...

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13 Sep, 2022

The Conscious Self-Storage Model | Mini-Storage Messenger

“You either love self-storage or you don’t,” states Kari Kaltenborn, president of locally owned...

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13 Sep, 2022

Strenuous Staff: Dealing With Difficult Employees

Everyone has them, the employees who are difficult. Maybe they’re late each day, call in...

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7 Sep, 2022

A Preference For Plastic: Can Self-Storage Operators Make Their Facilities Cashless?

As more and more facilities move to contactless rentals and unmanned facilities, one of the...

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7 Sep, 2022

Coverage Questions: What should You Do When You Have An Insured Casualty Loss?

Whether it be by fire, flood, or storm, there is a recognizable risk to all real estate that it...

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30 Aug, 2022

Ride The Wave

Over the past two years, our industry has seen historical high numbers in both occupancies and...

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30 Aug, 2022

Cuts And Conditions: Tax Plans For 2022

With the self-storage operation’s 2021 taxes finished or postponed until later, it’s time to think...

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23 Aug, 2022

Family Business Trusts: Protecting Valuable Assets From Outside Threats

James runs a rapidly growing family business. Things are going great now, but he worries about the...

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16 Aug, 2022

Trust Begets Loyalty: Returning To A Positive Experience

Is it just me, or has customer service become more complicated in the past few years? Customers...

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16 Aug, 2022

Rally Support: Self-Storage Can Be The Best Use For Land

The way we live is continuously evolving. From the once sought out luxury mansions to the ongoing...

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8 Aug, 2022

The Miracle Of Mobility: StorageGives Assists The Disabled

To those of us who live in the U.S. and in most other advanced countries, obtaining a basic...

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26 Jul, 2022

The Price Of Protection: Coverage Challenges Climb For Carriers And Policyholders

Insurance is one of the highest costs for self-storage facility owners. While it’s always subject...

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26 Jul, 2022

Building Your Brand: It's the DNA of Your Business

Close your eyes and imagine a Jeep. What do you see around it? People typically see Jeeps in the...

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19 Jul, 2022

Take A Safe Route: Mapping Out The Lien Sale Process For Titled Property

Selling personal property from a self-storage unit is one thing, but what happens when there is...

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19 Jul, 2022

Out With The Old: Five Tips For Becoming More Innovative

When you really need new ideas or fresh thinking or a creative solution to a challenge, a typical,...

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14 Jul, 2022

2021 International Facility Of The Year Mr.[B] Hincapié, Guatemala City, Guatemala

Guatemala City sits cradled in a vivid, mountainous area called Valle de la Ermita (Valley of the...

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12 Jul, 2022

Costly Claims: New Risks In Workers’ Compensation

Just as many employers are getting workers’ compensation premiums and related costs under control,...

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5 Jul, 2022

Look Who’s Talking – Bruce Jordan, AIA, president, Jordan Architects Inc.

Do you remember when self-storage facilities were basic? In the industry’s infancy, they consisted...

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5 Jul, 2022

Look Who’s Talking – Tron Jordheim, founder of the Self Storage Hawaii unConference

There’s an old proverb that “all work and no play makes Jack a dull boy.” Nevertheless, according...

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29 Jun, 2022

Self Storage Supply Chain Challenges

Businesses are grappling with recurring supply chain issues in the wake of a rebounding American...

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21 Jun, 2022

Legitimate Lien Sales: Special Units Need Special Auctions 

Unlike what you see in reality TV shows, most abandoned units stored at self-storage facilities...

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14 Jun, 2022

Do You Have A Silent Partner? Detecting Fraud In Self Storage

Why Is Employee Theft Common in Self Storage? Many self-storage owners, real estate developers,...

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14 Jun, 2022

Charity Storage Facility Manager Spotlight: Charles Ruiz Helps Security Public Storage Give Back

When a tenant moves out of a storage unit and has unwanted items, they often face the following...

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