Fire Code Sparks Costly Change In Charleston, S.C., a memorial, appropriately called the Charleston Nine site, protects the sacred ground where the...
Storage operators have long experienced the anguish of the transaction fees charged by credit card companies that come with accepting credit...
Customer Experience As A Key Piece Internet marketing is complex, but there’s no great mystery about it. Unlike with other avenues for marketing,...
Six Strategies For Strengthening Employee Competence And Morale No matter how new, secure, state-of-the-art, or fabulous the self-storage facility,...
Over the past few years, there has been a clear and consistent push for self-storage owners and operators to implement the latest technological...
Are You Controlling Your Brand’s Identity And Reputation? As many of you know, having a strong social media presence is a very important part of...
Self Versus Third-Party Management Storage Pros Management, LLC, a Farmington Hills, Mich.-based self-storage company, owned more than 605 stores...
Question: What do you believe is the biggest technology concern for the self-storage industry? Korey Hanson – Director of Operations...
The Best Deterrence Measures For RV And Boat Storage Placing too much faith in a property’s security features is a dangerous, foolhardy practice. In...
In the June issue of Mini-Storage Messenger, the article “APIs In The Storage Industry: Understanding The Controversy” covered the basics of...
Ten Technology Tips To Watch It’s a common refrain in today’s world of commerce, but it always warrants repeating: The businessperson who ignores...
The Adaptive Reuse Of Big-Box Buildings It is no longer, “the best kept secret in real estate,” according to Jeffrey Shouse, national director of...
Tenant insurance is one of the oldest insurance products in the self-storage industry. Once viewed as a novelty, the product has evolved over the...
Up until recently, most of us had only heard the term “Ransomware” in passing and had little to no first-hand experience with it. Ransomware is...
It was the most notorious crime associated with self-storage in history. On April 19, 1995, terrorist Timothy McVeigh kept explosives in a Kansas...
Understanding The Controversy Recently there’s been a lot of storage industry chatter about APIs and whether storage owners own their data. It’s a...
It’s an unfortunate reality: With increased awareness comes increased exposure to possible litigation. The same holds true for the maturing...
User Trends In Storage Technology While the core business of self-storage hasn’t changed much in 20 years, the way the industry goes about...
Lien Sale Legislative Updates Lien sales are an unfortunate part of the self-storage industry that no one enjoys. Delinquent tenants lose their...
How To Develop A Well-Thought-Out Marketing Strategy As a self-storage operator, you probably don’t go out to meet customers where they are. You...
I spend a good part of my professional career parsing words trying to protect the self-storage industry to try to help protect Operators from other...
Class Action Litigation In The Self-Storage Industry In the last few years we have seen a strong increase in class action filings against...
What It Is And Why It’s Important For Self-Storage Operators Most everyone in the United States knows a little about the Americans with Disabilities...
Question: What do you see as the most pressing legal issue currently facing the self-storage industry? David R. Bluestone – Sr. VP...
With a seemingly never-ending To-Do list and the need for top-notch customer service skills, the position of self-storage manager is not a job for...
Question: How do you go about marketing your business? What has been your most successful form of marketing? Diane M. Gibson – President &...
Storage Outlook Bright For Sunshine State Florida’s self-storage market offers a combination of benefits other states can’t offer, including a...
What’s New In Latin America? I have been working with self-storage developers in Latin America for more than 12 years now. In general, the outlook...
Thatcher Milholland, Vice President of Business Development Ten-X Since its inception, the self-storage industry has changed in numerous ways. In...
I have made my living in the self-storage industry for more than three decades. I have watched our industry grow and evolve. An industry that once...
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