West Coast Self-Storage Enhances Security with INSOMNIAC CIA, SmartEye

Posted by Modern Storage Media on Dec 4, 2023, 10:17:26 AM

West Coast Self-Storage, which manages 119 properties in Oregon, Washington, Nevada, Idaho, and California, has enhanced its security with INSOMNIAC CIA and SmartEye facility monitoring.

“Our goal is not to be the biggest, but to be excellent in all that we do,” says John Eisenbarth, VP of Operations for West Coast Self-Storage and a 28-year industry veteran.

According to a press release, West Coast Self-Storage had begun feeling restricted by its antiquated access control system. The company wanted more visibility into their portfolio, including access to property and tenant data, and the ability to manage their stores remotely.

“We’ve been using many different providers,” Eisenbarth continues. “But at the end of the day, we wanted a provider that we felt could move forward and grow with us on the technology side.”

Understanding that it had outgrown its current access control solution and that it needed a vendor that could scale with them, the operator turned to OpenTech Alliance and INSOMNIAC® CIA, with a commitment to implement the cloud-based solution across their full portfolio. Currently in place at 56 facilities, West Coast Self-Storage plans to include CIA at all new facilities as well as upgrade the rest of their locations throughout the next few years.

With CIA, West Coast Self-Storage can manage access and monitor facility usage for their entire portfolio from the IoE Control Center and gather tenant and property insights remotely from the keypads and included tenant mobile app.

“CIA has very robust data reporting,” Eisenbarth said. “We’re taking advantage of it, such as looking at when customers are accessing the property. And it’s cloud-based, which is another huge win for us.”

While most of West Coast’s facilities are staffed, Eisenbarth says that the few locations in their system where they run more than one facility out of a hub location really benefit from CIA.

“We’ll always be a big believer in staffing our locations,” he states. “But on smaller locations or locations that are close to one another, we see things like OpenTech keypads and access control being a huge benefit if we want to reduce hours or run them out of a central location model.”