Hummingbird: Property Management Software Updates
Do Not Rent List
Operators often struggle to prevent individuals with a negative rental history from moving in due to siloed information. Hummingbird is introducing the new, integrated Do Not Rent (DNR). Now, authorized users can easily flag contacts (tenants, leads, or external entries) across their portfolio with documented reasons right from the profile or Contact Management tool. The system intelligently checks during move-in and transfers:
- Blocks rentals on "hard matches" (matching phone/email).
- Allows move-ins but warns on "soft matches" (name only).
Note: Authorized users can override DNR restrictions such as moving in Do Not Rent contacts in case of exceptions. Learn More
Notes on Space Profiles
Operators can now view and add notes on space profiles to track maintenance activities, tenant-related details, or any space-specific information. This helps keep important space-level information organized and easily accessible, streamlines internal communication, and supports better customer service.
For example, you can note repairs like “door hinge needs fixing," record tenant details like “paid prorated rent in cash – monthly autopay set up for future payments”, or add administrative notes like “clean before next rental.” These notes can help improve operational visibility and enhance team coordination. Learn More
Enhanced and Improved Mobile Manager Experience
What’s New in this version of Mobile Manager:
- Smoother task updates with improved background syncing.
- Real-time notifications when tasks are created or completed.
- Effortless navigation to property locations with direct Maps integration. Learn More
Task Center Enhancements
Significant improvements designed to make task management in Hummingbird more flexible and efficient have been made. Tasks now feature assignment to users and roles and configurable default values (assignment and details for tasks created by the system). E.g. A collection call, lead follow up, or overlock.
This release also includes a new "Hot Task" concept. Hot tasks are tasks that are due immediately. With hot tasks minutes matter. Hot tasks always show at the top of the task list and have a timer counting the minutes from task creation instead of a due date. Learn More
Property-Level FAQ Customization
Self-storage owners can now customize default FAQs at the individual property level, tailoring information based on the property's unique needs without affecting the company-wide FAQ list. Learn More
Corporate Feature Pages for Storage Types
Tenant, Inc. has enhanced the Storage Type pages on the website to function as Corporate feature pages, making it easier for users to find properties with their desired features and amenities. These pages list properties with the selected feature and are organized by state. Users can click a property link to go to the property’s landing page and rent storage.
Corporate feature pages improve the user experience by guiding them to properties that meet their needs, support targeted marketing efforts, and boost SEO through strategic internal and external linking. Learn More
"Tenant Inc.'s purpose-built suite of comprehensive technology solutions is designed with customers' success at heart," writes the company on its website. "We are committed to developing new innovative features and enhancements that make running your self storage business easier and more efficient – so you can SAVE TIME, and INCREASE REVENUE!"
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