Self-Storage Units Ransacked In wales

Customers at a self-storage facility in Swansea, Wales say they were left devastated after discovering their units had been broken into, with thousands of pounds worth of belongings either stolen or destroyed.

The incident occurred at a Pink Storage site in Port Tennant, where multiple containers were found with holes cut through the back panels. Customers told WalesOnline that when they arrived at the site, valuable items were missing and personal belongings were strewn across the ground and into a neighboring field.

Three customers alone estimate losses totaling more than £13,000, with individual losses ranging into the thousands. Several said they were unaware the break-ins had occurred for days, leaving their possessions exposed to rain and further damage.

Video footage and photographs from the scene show holes cut into the rear of several units, which back onto a field separated by a damaged metal fence. Items believed to have been removed from the containers could be seen scattered beyond the fence line.

Pink Storage sent an email to customers on January 26 notifying them of a “security incident,” though multiple customers said they did not see the message until days later, with some reporting it had landed in their spam folders.

Customer Richard Thomas said he only became aware of the incident on February 2 after seeing a post shared by another customer on Facebook. He said he was told that between 30 and 50 units may have been affected.

“We are absolutely devastated,” Thomas said. “We feel let down.”
He added that many of his items were either missing or had been damaged by rainwater after being left exposed.

Another customer, Kayleigh Baker, said nearly everything she had stored was either taken or destroyed, including her children’s birthday presents. She estimated her losses at £3,500, adding that Pink Storage reimbursed her £2,000.

“It was ransacked,” she said. “I found everything broken and smashed.”

A spokesperson for Pink Storage said that 10 units were confirmed to have been broken into, while additional units sustained damage. The spokesperson added that the incident appeared to be part of a broader pattern of self-storage sites being targeted across Wales, though this has not yet been confirmed by police.

The spokesperson also said that CCTV was not operational at the time of the incident because equipment had previously been taken by South Wales Police in connection with an unrelated investigation in November 2025. Pink Storage did not respond when asked whether the incident had been reported to police prior to January 31.

“All affected customers had content protection in place,” the spokesperson said. “Two claims have already been settled, with payments issued within 48 hours, and the remaining claims are currently being reviewed and progressed.”

Pink Storage added that it has since implemented additional security measures, including increased monitoring, repairs, and physical patrols, and said it continues to review and strengthen site security.

South Wales Police confirmed on Friday, February 6 that no arrests have been made. A police spokesperson said officers received reports of break-ins at several storage units on Langdon Road between January 31 and February 1.

“A number of units have been affected,” the spokesperson said. “The total value of items stolen has yet to be determined. An investigation is ongoing.”