MSM Exclusives

26 Jan, 2021

Managing Employees During the Covid Crisis

As businesses suffer, including self-storage operations, there are some inevitable questions that...

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19 Jan, 2021

Bring On The Perks! Creating An Attractive Benefits Package

According to the U.S. Bureau of Labor Statistics, the unemployment rate fell from 3.8 percent in...

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12 Jan, 2021

Starting Out Strong: Five Magic Questions You Must Ask

I’m talking about our telephone and walk-in greeting process and the questions and command of the...

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1 Nov, 2019

Make Room For Awesome!

StorQuest’s Philosophy For Business And Life Over two and a half decades ago, William “Bill”...

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27 May, 2019

A Cut Above - The 2019 Managers Of The Year

Similar to star triathletes, the best self-storage managers have the necessary skills to conquer...

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20 Mar, 2019

Hire Right!

Recruiting And Retaining Managers Hiring an employee can either be the best move your company has...

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1 Mar, 2019

Donald Jones, owner/president, Donald Jones Consulting & Service, LLC

Within the self-storage industry, the notion that you only have one chance to make a first...

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1 Nov, 2018

Top 10 Customer Complaints

Handling Issues With Finesse No one likes getting customer complaints, but, let’s face it, even...

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1 Oct, 2018

The "Creepy Tenant Dude" Syndrome

What’s A Self-Storage Manager To Do? As odd as these stories have become, the solution to the type...

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1 Oct, 2018

Pink Slip Panic

10 Tips For De-Hiring Managers There are two things that are pretty certain in the job world: The...

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1 Oct, 2018

Checks For Success

Advice For Conducting Property Visits By Bobby L. Hickman Frequent, thorough property visits to...

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1 Oct, 2018

What It’s Worth?

Determining The Real Value Of A Property Operating a self-storage business also means owning a...

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1 Sep, 2018

Clear The Table!

Putting Profits Back Into Your Pockets By Kerri Fivecoat-Campbell The numbers don’t lie. There’s...

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1 Sep, 2018

Employees First!

Creating Cultures And Environments That Attract And Retain Top Talent Like the circle of life, the...

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1 Sep, 2018

Wield The Five Keys

Leaving A Positive Leadership Legacy In Your Life By Jeffrey W. Foley Many successful business...

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1 May, 2018

Stop Wasting Time!

A Three-Part Strategy To Effectively Leverage Your Time By Jill J. Johnson, MBA Most people...

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1 May, 2018

Employee Retention

How To Keep Your “A” Players It’s a nightmare scenario for any business: A star employee suddenly...

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1 Apr, 2018

The Four Aces To An A+ Rating

Teaching Employees To Execute Customer Service Magic By Kostya Kimlat A sale, like a great magic...

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1 Mar, 2018

The Art Of Upselling

Fine Tuning Your Sales Techniques It’s likely that your self-storage facility has a new budget...

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1 Mar, 2018

GenV Self-Storage

A Completely Different Product By John Good and Warner Russell When asked about my profession by...

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prohibited items self storage

1 Feb, 2018

Preventing the Storage of Prohibited Items

Throughout the years, self-storage tenants have stored—or attempted to store—just about anything...

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1 Feb, 2018

They Did What?

Coping Effectively With Customers Who Behave Badly By Kate Zabriskie Polite Notice: When it’s...

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1 Feb, 2018

The Changing Workforce

Training Means A Lot To Millennials By Evan Hackel When baby boomers took their first “real” jobs...

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1 Jan, 2018

Boosting Employee Retention

Five Pillars To Success As A Manager Why does your organization exist, and why should anyone...

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1 Nov, 2017

Self-Storage Possibilities, Nassau County, New York

Also known as “The Island of Possibilities”, Nassau County in New York is one of the self-storage...

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1 Nov, 2017

The Package Predicament

Is Acceptance Problematic? It’s a question as old as self-storage facilities themselves: Should...

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1 Nov, 2017

From Analyst To Ally

The Formation Of A Unique REIT From the numerous Native American tribes, each with its own...

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1 Oct, 2017

Employee Handbooks

Profitable Tools For Small Businesses What commonly neglected business tool can help your...

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1 Aug, 2017

Think Outside The Box!

Competing With On-Demand Storage Businesses While the concept of on-demand storage is not a new...

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1 May, 2017

The Bigger Picture

Unlocking Profits With Software If you only consider the software you use at self-storage business...

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