In a booming economy, expendable income...
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Delinquent tenants are an inevitable part of life for self-storage operators. Despite your best...
Most leaders don’t ignore change because they don’t care. They ignore it because, in the moment, it...
After 25 years in self-storage, I’ve seen this industry grow in ways I never could have imagined....
In the early days of self-storage, many companies opted to hire husband and wife teams who not only...
I recently received a love note from one of my subscribers. It was anonymous because nothing...
They say when one door closes, another one opens. This describes the self-storage tenant journey in...
As a young man in the early 90s, Chad Coker embarked on a series of Christian mission trips not...
Mack walks into your front office and says he wants to rent a storage unit, but he asks if you’re...
Self-storage operators often face a common but challenging issue: chronically delinquent tenants....
Once upon a time, the self-storage industry was…let’s just say “technologically challenged.” And it...
When questioned about the things that satisfies most employees, they will typically list items tied...
Fires in self-storage facilities can have a devastating effect on contents and buildings. In...
“My story is kind of boring,” laughs Jason Koonin, pulling no punches as he sits down for this...
When a disgruntled employee opened fire at a small Philadelphia-area business earlier this year,...
When Carol Mixon, president of SkilCheck, Inc., in Tucson, Ariz., is having issues with a manager,...
The bluebird is often associated with happiness and harmony. This feathered friend is viewed as a...
Being present in today’s world is more difficult than it has ever been before. Everyone is...
“I don’t like confrontation, but I’m tired of his abuse. He signed me up for another committee...
A decade to two ago, managers from Universal Storage Group in Atlanta, Ga., let their feet do the...
Online reviews have the power to make or break a business. Good ones can bring in new customers,...
It is important to be aware of the role of customer service in enhancing self-storage facility...
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With a retro flare and lighting reminiscent of the neon signs of the 1950s, StorBox Self Storage...
Pictured above is MSM's Manager of the Year, Jenny Rodrigues Of ‘Ohana Self Storage. Read more...
By now, you have the background on REIT rate hikes, and you’ve seen what happened when we...
The REITs new pricing strategy – lowering web rates and then implementing dramatic increases just a...
The self storage industry is in a precarious position and it all has to do with pricing and...
It’s January, and hopes are high for the new year. Goals are set, enthusiasm is high, and it’s...
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The self-storage industry has enjoyed years...
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