MSM Exclusives

online reviews

20 May, 2024

Managing Online Reviews: The Good, The Bad & The Ugly

Online reviews have the power to make or break a business. Good ones can bring in new customers,...

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self storage customer service

3 May, 2024

How Customer Service Impacts Self-Storage Retention Rates

It is important to be aware of the role of customer service in enhancing self-storage facility...

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self storage call center

23 Apr, 2024

Leaving Money On The Line: Do You Need A Call Center?

Imagine preparing to move and needing to rent a self-storage facility. While researching...

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StorBox Self Storage

9 Apr, 2024

Ground-breaking Development: StorBox Self Storage – Pasadena, CA

With a retro flare and lighting reminiscent of the neon signs of the 1950s, StorBox Self Storage...

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Self Storage Management

7 Mar, 2024

5 Steps To help Develop Leadership Skills in your Managers & employees

Pictured above is MSM's Manager of the Year, Jenny Rodrigues Of ‘Ohana Self Storage. Read more...

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self storage rate hikes

31 Jan, 2024

Aggressive Rate Hikes 3: Without Data, We’re Just Rolling The Dice

By now, you have the background on REIT rate hikes, and you’ve seen what happened when we...

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self storage rates

24 Jan, 2024

Aggressive Rate Hikes 2: We Tried it. Here's What Happened.

The REITs new pricing strategy – lowering web rates and then implementing dramatic increases just a...

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storage rate hikes

17 Jan, 2024

Aggressive Rate Hikes Part 1: How These Strategies Can Harm The Self-Storage Industry

The self storage industry is in a precarious position and it all has to do with pricing and...

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setting goals

29 Dec, 2023

New Year's Resolution Goals: From Dream To Reality

It’s January, and hopes are high for the new year. Goals are set, enthusiasm is high, and it’s...

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expectation vs reality

13 Oct, 2023

Mind the Gap: When Customer Expectations & Reality Collide

“I don’t understand. This hotel has no restaurant, no concierge, and no valet. It’s not at all what...

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15 Aug, 2023

Should On-Site Managers Have Dogs On Their Properties?

I have to start out by saying….I love dogs! I can’t remember a time in my life that I didn’t have...

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9 Jun, 2023

The Self Storage Data Sharing Dilemma

It can be stated without hyperbole that the quality of data in the self-storage industry is...

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employee turnover

8 Jun, 2023

Job Culture: 3 Ways to Reduce Turnover

Having the specific skills for a particular job is important, but even the most qualified job...

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Boxwell Team

6 Jun, 2023

Be Small & Nimble for Optimal Growth

When I set out to start my company, I knew it was important to choose the right mix of employees....

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18 Mar, 2023

Kings Of Customer Service: 2022 Managers Of The Year

Many businesses live by the notion that “the customer is king” and strive to provide exceptional...

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21 Feb, 2023

StoragePRO® Management is the first management company to join Everbrite’s Top Operator Program

Rancho Cordova, CA, January 20, 2023 – Everbrite Coatings, the manufacturer of the industry’s most...

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3 Jan, 2023

Look Who’s Talking – Kraig Haviland, co-founder of Haviland Storage Services

Within the self-storage industry, many of the most successful operators live by the notion that...

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3 Jan, 2023

Leveling The Playing Field: The Evolution Of StoragePRO Management®

Though it’s not always immediately apparent, evolution is all around us. The items we use are...

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31 May, 2022

Pulse On Performance: Are Your Operational Goals On Track?

It’s a great time to be in the self-storage industry, isn’t it? It is also a great time to check...

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31 May, 2022

Focus On Commercial Tenants: Adding Profits To The Bottom Line

The self-storage industry has developed dozens of specialty products over the past decades to add...

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3 May, 2022

Going Once, Going Twice... Are Live Auctions Fading Away?

The writing has been on the wall—at least on the walls of the internet for several years. Most...

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29 Sep, 2021

Cyber Connections: Effective Networking In A Virtual World

With the shift to our new virtual world, you have probably found it more difficult to build and...

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9 Sep, 2021

Spotting Impaired Workers: Employers Tackle Costly Drug Misuse

The employee’s request had a certain degree of logic. He had just received a prescription for...

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14 Jun, 2021

Workplace Violence: How to Reduce the Risk of Tragedy

It’s a nightmare scenario that haunts every business owner: A troubled individual’s simmering...

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1 Apr, 2021

A Decade Of Growth: The Ascent Of Storage Asset Management

On May 20, 2020, Storage Asset Management (SAM), the largest privately owned third-party...

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24 Mar, 2021

Look Who’s Talking – Ann Parham, CEO and President of Joshua Management

By Erica Shatzer In March, no one could have predicted that COVID-19 would be an ongoing issue and...

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24 Mar, 2021

Look Who’s Talking – M. Anne Ballard, president of training, marketing, and developmental services, Universal Storage Group

By Erica Shatzer The year is 2020, and self-storage facilities built during the development cycle...

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24 Mar, 2021

Technology And The Manager

By Andy Kelly, Principal and Broker of A B Kelly Realty, LLC (Self Storage and Commercial Property...

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26 Jan, 2021

Managing Employees During the Covid Crisis

As businesses suffer, including self-storage operations, there are some inevitable questions that...

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19 Jan, 2021

Bring On The Perks! Creating An Attractive Benefits Package

According to the U.S. Bureau of Labor Statistics, the unemployment rate fell from 3.8 percent in...

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