XPS Solutions Launches XPS Alex 24/7 AI Agent

XPS Solutions has announced the launch of XPS AleX™, a next-generation 24/7 AI-powered front-end agent designed to ensure operators never miss a call, a customer, or a rental opportunity.

Built specifically for self-storage, XPS AleX™ delivers a complete front-end experience for both tenants and prospects, instantly answering calls, assisting with payments, providing real-time facility and inventory information, and guiding next steps in real time.

Unlike fragmented AI tools or standalone solutions, AleX™ is fully integrated with XPS Solutions’ live U.S.-based Rental Experience Experts and customer service teams, creating a seamless AI and human model that ensures every interaction is handled efficiently and professionally.

A Smarter, Simpler Front-End Solution

AleX™ is available to existing XPS clients with no or minimal plan changes, allowing operators to enhance coverage without disruption.

For new clients, AleX™ is included as part of XPS live agent services, eliminating the need for multiple vendors, disconnected platforms, and the higher costs associated with managing AI and live support separately.

Built for What Matters Most: Rentals

In self-storage, every call is a potential rental, and speed to response is critical.

AleX™ ensures every inquiry is answered instantly while working seamlessly with XPS Solutions’ Rental Experience Experts, who handle rental conversations with the urgency, professionalism, and industry expertise required to convert prospects into tenants.

Key Capabilities of AleX™

24/7 Intelligent Call Handling: Every call answered instantly with natural, real-time engagement
24/7 Payment Processing and Account Support: Secure payments and tenant assistance anytime, including gate code assistance
24/7 Real-Time Facility Details and Inventory Availability: Accurate information that moves prospects closer to a rental decision
Seamless Live Agent Escalation (104 hours per week): Smooth transition to experienced U.S.-based storage professionals
Lead Capture and Qualification: Every opportunity captured and positioned for conversion
Consistent Customer Experience, 24/7: Reliable, on-brand interactions across every touchpoint

Backed by 26 Years of Industry Expertise

AleX™ is powered by XPS Solutions’ 26 years of experience serving the self-storage industry, combining advanced AI technology with proven operational excellence.

“Our XPS mission is focused on making the experience matter, both for the tenant and our client properties. Agentic AI provides us with a tool that helps us accomplish this mission for our clients. I think the industry will find that XPS has found a way to deliver this solution for tenant calls while still preserving the availability of live agent escalations at the lowest price in the industry. Our aim is to continue to provide the most complete ecosystem available for the tenant experience, at the lowest possible cost to operators. Our team has done an incredible job to get us to this point,” said John Traver, CEO.

“AleX™ can give operators a complete solution, ensuring every call is answered while our trained Rental Experience Experts can focus on rentals and converting those opportunities that drive occupancy.”

One Complete Solution

AleX™ is designed to extend, not replace, your team, ensuring total call coverage while empowering live agents to focus on high-value conversations.

With AleX™, XPS Solutions is setting a new standard by delivering a fully integrated tenant and prospect experience, combining AI innovation with live rental expertise in one seamless solution.

About XPS Solutions

XPS Solutions is a leading provider of call center, rental, and remote management services for the self-storage industry. With over 26 years of experience, XPS helps operators increase revenue, improve customer experience, and maximize operational efficiency.