QuikStor and swivl Partner to offer AI Across Every Channel

swivl, the AI-powered operations platform designed specifically for the self-storage industry, has announced a native integration with QuikStor that connects directly to QuikStor’s real-time API. The integration gives swivl’s AI immediate access to live facility data, including unit availability, tenant accounts, payment status, gate access information, and other operational details as soon as a customer interaction begins.

For QuikStor operators, the integration creates a unified system capable of managing the entire rental lifecycle — from initial inquiry through final payment — without requiring additional staff or changes to existing workflows.

“The future of storage operations is not a single AI agent answering calls,” said Kyle Hall, chief product officer at swivl. “It is a coordinated system where AI handles the volume, surfaces what matters, and hands off to the right person at the right moment. That is what swivl is built to be, and this integration with QuikStor brings it to a whole new group of operators.”

Addressing Revenue Gaps for Operators

According to swivl, the platform was developed to help operators close common operational gaps, such as missed after-hours inquiries, abandoned reservations, and overdue accounts that fail to receive timely follow-up.

The company said operators using swivl’s AI-assisted communication tools are reporting rental funnel conversion rates exceeding 30%. In the past month alone, swivl automated more than 70,000 phone calls and facilitated over 20,000 collections-related touchpoints without requiring manager involvement. One operator reportedly recovered $57,000 during the first five days of a month through swivl’s automated collections outreach.

“QuikStor was built around the idea that operators should always be in control of their data,” said Andre Hadzi-Pavlovic, chief innovation officer at QuikStor. “swivl connects to that foundation in real time, which means every interaction their AI handles is as accurate and current as if your best manager picked up the phone. That is the kind of integration our operators can trust.”

Features Included in the Integration

Through the QuikStor integration, operators can activate several AI-driven tools and workflows, including:

• Voice AI: swivl can answer inbound calls using live QuikStor data, providing information on unit availability, pricing, promotions, payments, gate access, and tenant accounts around the clock. Prospective renters are captured automatically, even if they do not complete a reservation.
• Web and SMS Conversations: The platform can engage prospects through websites and communicate with tenants via text messaging, using current QuikStor inventory data to guide renters and assist existing tenants without staff involvement.
• Outbound Communication Sequences: swivl can automatically follow up on incomplete reservations through voice, SMS, and email outreach. It can also run collections campaigns for overdue accounts, as well as automate move-in confirmations, move-out communication, and review requests based on QuikStor data.
• Contact Center Handoff: When a tenant requires assistance from a staff member, swivl transfers the interaction along with conversation history, account details, and context so employees can continue the conversation without restarting the process.
• swivl Intelligence: The platform’s embedded AI analytics tool combines QuikStor data with platform activity, allowing operators to ask operational questions — such as which facilities are losing leads after hours or which outreach sequences are recovering the most revenue — and receive immediate insights.

Built Specifically for Self-Storage

swivl said its AI platform has processed more than 7.5 million self-storage conversations and was trained using storage-specific terminology and workflows, including gate access requests, climate-controlled unit inquiries, delinquency management, and unit comparisons. The company said more than 85% of conversations are fully resolved without staff intervention.

According to swivl, more than 4,500 self-storage locations currently use the platform, including over 800 locations utilizing Voice AI. The company also reports assisting with more than 1.5 million reservations.

The swivl and QuikStor integration is available immediately for QuikStor operators through QuikStor’s real-time API. Operators can implement the integration without changing existing workflows or phone numbers.