• October 01, 2024

MSM Exclusives

11 Oct, 2022

Crucial Provisions: Settling Tenant Disputes In The Age Of Social Media

A self-storage facility, like all businesses, is subject to the risk of dissatisfied customers....

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13 Sep, 2022

The Conscious Self-Storage Model | Mini-Storage Messenger

“You either love self-storage or you don’t,” states Kari Kaltenborn, president of locally owned...

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13 Sep, 2022

Strenuous Staff: Dealing With Difficult Employees

Everyone has them, the employees who are difficult. Maybe they’re late each day, call in...

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7 Sep, 2022

A Preference For Plastic: Can Self-Storage Operators Make Their Facilities Cashless?

As more and more facilities move to contactless rentals and unmanned facilities, one of the...

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16 Aug, 2022

Trust Begets Loyalty: Returning To A Positive Experience

Is it just me, or has customer service become more complicated in the past few years? Customers...

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26 Jul, 2022

Building Your Brand: It's the DNA of Your Business

Close your eyes and imagine a Jeep. What do you see around it? People typically see Jeeps in the...

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29 Jun, 2022

Self Storage Supply Chain Challenges

Businesses are grappling with recurring supply chain issues in the wake of a rebounding American...

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31 May, 2022

The Occupancy Objective: Don’t Leave Money On The Table

There are so many urban legends that just will not die: the Loch Ness Monster, Bigfoot, and aliens...

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31 May, 2022

Focus On Commercial Tenants: Adding Profits To The Bottom Line

The self-storage industry has developed dozens of specialty products over the past decades to add...

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covid impacts self storage

29 Sep, 2021

Rental Rate Pressures During COVID-19

Unfortunately, as we sit here today, the COVID-19 pandemic is far from over. As a result, issues...

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9 Sep, 2021

Spotting Impaired Workers: Employers Tackle Costly Drug Misuse

The employee’s request had a certain degree of logic. He had just received a prescription for...

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Self Storage Data

24 Aug, 2021

Information Influx: Making Dollars And Sense Of Data

The dictionary defines data as “facts and statistics collected together for reference or...

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14 Jun, 2021

Neighborhood Start-Up: An Industry Disruptor or Passing Trend?

Neighbor Storage Inc. started with the simple premise that people with extra space in their homes,...

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14 Jun, 2021

Workplace Violence: How to Reduce the Risk of Tragedy

It’s a nightmare scenario that haunts every business owner: A troubled individual’s simmering...

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1 Apr, 2021

A Decade Of Growth: The Ascent Of Storage Asset Management

On May 20, 2020, Storage Asset Management (SAM), the largest privately owned third-party...

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4 Feb, 2021

Urban Exodus: Should Storage Shift To The Suburbs?

In March 2019, when the initial threat of COVID-19 became evident and mass lockdowns were ordered,...

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26 Jan, 2021

Hammer Time! Are Live Auctions Going, Going, Gone?

In 2019, Casey Jones, owner of BC Cole Auctioneers in Phoenix, Ariz., was thinking of adding an...

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12 Jan, 2021

Starting Out Strong: Five Magic Questions You Must Ask

I’m talking about our telephone and walk-in greeting process and the questions and command of the...

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6 Jan, 2021

Mastering Online Meetings: Industry Embraces A New Reality

The pandemic brought changes to the way most companies do business, and the self-storage industry...

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10 Dec, 2020

Lease It Up! Tackling Tenancy Troubles In Tough Markets

Owners and operators who were part of the first- and second-generation wave of self-storage may...

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10 Nov, 2020

Safeguard Your Site: Planning And Preparing For Disasters

Editor’s Note: This story was written prior to the coronavirus pandemic challenges. The sidebar in...

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10 Nov, 2020

Improving Collection Rates: Valuable Tips From Industry Experts

Self-storage facility operators have a long to-do list to keep up with, including facility...

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14 Oct, 2020

Implementing New Ideas: 10 Key Preparations For 2021

Cooler temperatures have arrived in many parts of the country. Before we know it, we’ll be...

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5 Oct, 2020

Varied Valuations: Is It Time To Appeal Your Property Tax Assessment?

Higher property tax bills can deliver a body block to self-storage facility owners’ budgets and...

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15 Sep, 2020

Raising Rents on Existing Customers: It’s A Must Not An Option!

Editor’s Note: This story was written prior to the corona pandemic challenges. Raising rents. Just...

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1 Nov, 2019

Make Room For Awesome!

StorQuest’s Philosophy For Business And Life Over two and a half decades ago, William “Bill”...

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deferred maintenance

1 Oct, 2019

The Problems With Deferred Maintenance

Regular maintenance on leased real estate is a topic that affects all property owners and...

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1 Sep, 2019

Behind Life Storage’s Warehouse Anywhere

Could It Be A Game-Changer Everywhere? For the past seven years, Life Storage has been undertaking...

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1 Jun, 2019

Convenient Communication: Why Customers Want To Text You

By Christine DeBord We all know how important it is to meet our customers where they are and to...

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1 Mar, 2019

Silver Tsunami

The Impact Of Aging Baby Boomers On The Self-Storage Industry The baby boom generation (born...

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