• February 25, 2024

12 Jan, 2021

Starting Out Strong: Five Magic Questions You Must Ask

I’m talking about our telephone and walk-in greeting process and the questions and command of the...

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6 Jan, 2021

Mastering Online Meetings: Industry Embraces A New Reality

The pandemic brought changes to the way most companies do business, and the self-storage industry...

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10 Dec, 2020

Lease It Up! Tackling Tenancy Troubles In Tough Markets

Owners and operators who were part of the first- and second-generation wave of self-storage may...

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10 Nov, 2020

Safeguard Your Site: Planning And Preparing For Disasters

Editor’s Note: This story was written prior to the coronavirus pandemic challenges. The sidebar in...

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10 Nov, 2020

Improving Collection Rates: Valuable Tips From Industry Experts

Self-storage facility operators have a long to-do list to keep up with, including facility...

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14 Oct, 2020

Implementing New Ideas: 10 Key Preparations For 2021

Cooler temperatures have arrived in many parts of the country. Before we know it, we’ll be...

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5 Oct, 2020

Varied Valuations: Is It Time To Appeal Your Property Tax Assessment?

Higher property tax bills can deliver a body block to self-storage facility owners’ budgets and...

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15 Sep, 2020

Raising Rents on Existing Customers: It’s A Must Not An Option!

Editor’s Note: This story was written prior to the corona pandemic challenges. Raising rents. Just...

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1 Nov, 2019

Make Room For Awesome!

StorQuest’s Philosophy For Business And Life Over two and a half decades ago, William “Bill”...

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deferred maintenance

1 Oct, 2019

The Problems With Deferred Maintenance

Regular maintenance on leased real estate is a topic that affects all property owners and...

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1 Sep, 2019

Behind Life Storage’s Warehouse Anywhere

Could It Be A Game-Changer Everywhere? For the past seven years, Life Storage has been undertaking...

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1 Jun, 2019

Convenient Communication: Why Customers Want To Text You

By Christine DeBord We all know how important it is to meet our customers where they are and to...

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1 Mar, 2019

Silver Tsunami

The Impact Of Aging Baby Boomers On The Self-Storage Industry The baby boom generation (born...

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1 Mar, 2019

Storage CX: The Customer Experience

The Next Competitive Battlefield The self-storage customer experience is changing. You may even be...

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self storage concessions

1 Feb, 2019

Let’s Make A Deal - The Cost Of Concessions

The Christmas season is behind us, but some retail establishments may still be adjusting from...

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self storage retail

1 Feb, 2019

How To Create A Retail Environment That Wows

When running a successful retail store, you have to know your products and have a story to tell...

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1 Feb, 2019

Catering To Millennials

The Most Diverse Generation With One Common Trend As one of the largest generations, millennials...

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19 Jan, 2019

Politics, The Economy, And Self-Storage

What’s In Store For 2019? The divided Congress resulting from the 2018 mid-term elections created...

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1 Jan, 2019

E-Sign Lease Agreements

Understanding the Legalities Starting with the passage of the E-Sign law in 2000 (formally the...

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1 Nov, 2018

The Industry Leader Looks Ahead

What Are Public Storage’s Future Plans? Public Storage has been in business for more than 45...

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1 Nov, 2018

Knowing The Competition

Research And Evaluation To Stay At The Top Back when self-storage was a relatively new concept,...

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1 Nov, 2018

Top 10 Customer Complaints

Handling Issues With Finesse No one likes getting customer complaints, but, let’s face it, even...

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1 Nov, 2018

2018 Top Operators

The Industry’s Star Players Similar to last year, new supply continued to surge into the...

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1 Oct, 2018

Pink Slip Panic

10 Tips For De-Hiring Managers There are two things that are pretty certain in the job world: The...

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1 Oct, 2018

Checks For Success

Advice For Conducting Property Visits By Bobby L. Hickman Frequent, thorough property visits to...

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1 Sep, 2018

Self-Storage Franchising

Does It Work? By Marc Goodin We know franchising works for many businesses like hotels,...

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1 Sep, 2018

Clear The Table!

Putting Profits Back Into Your Pockets By Kerri Fivecoat-Campbell The numbers don’t lie. There’s...

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1 Sep, 2018

Enveloping New Profits

Add-On Services That Provide Customer Conveniences As self-storage facilities become more...

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1 Sep, 2018

Employees First!

Creating Cultures And Environments That Attract And Retain Top Talent Like the circle of life, the...

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1 Sep, 2018

Restoring Your Doors

Step-By-Step Instructions For Two Do-It-Yourself Options By CJ Steen One of the toughest questions...

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