Packed Planet Rolls Out StorageDefender Unit-Monitoring Technology

Packed Planet Self Storage Solutions has implemented StorageDefender’s unit-monitoring technology across its portfolio of 47 facilities in 10 states, adding a new security offering for tenants while creating an additional revenue stream for the company.

The rollout follows a pilot program launched in January at four locations to gauge customer interest in StorageDefender’s Smart Unit service. Between July and September, seven out of 10 new tenants opted for the offering, while existing customers also upgraded their rentals to include the technology, according to the companies.

The Smart Unit service provides real-time visibility into activity within individual storage units, allowing tenants to receive notifications when movement is detected. The technology also gives operators access to additional data about their facilities and units.

The service is designed to provide tenants with greater confidence in the security of their stored belongings while generating ancillary revenue for facility owners.

“One of our tenants had her home burglarized and was storing her belongings with us while she moved,” said Kelley Styer, director of operations at Packed Planet. “When she heard we were now offering Smart Units, she was thrilled. Now she’ll know the moment activity happens in her unit. That’s real peace of mind, and it’s what every tenant wants for their belongings.”

StorageDefender CEO Mark Cieri said the partnership demonstrates how operators can use technology to enhance the customer experience while improving property-level revenue.

Packed Planet, headquartered in Norfolk, Va., was founded in 1973 and provides technology and management solutions designed to help self-storage operators improve facility performance. The company operates under The Nicholson Cos., which owns self-storage properties and provides services to other operators.

StorageDefender, founded in 2018 and based in Denton, Texas, provides subscription-based monitoring technology built on an Internet of Things platform. Its system tracks conditions including motion, temperature and humidity, providing reporting and notification capabilities. The company also offers Smart Zones sensors for monitoring common areas such as management offices, hallways and facility entrances.