KO Storage Chooses swivl AI to streamline self-storage communication

Posted by Modern Storage Media on Dec 18, 2023 9:39:44 AM

swivl has announced that it has been selected by KO Storage (KO), a leading self-storage operator, to power their online communication channels with the company's conversational AI platform. The strategic partnership will enable KO to leverage the power of AI to help their store teams manage operations more effectively and efficiently to maximize revenue and minimize expenses. The partnership will also help KO, which has 200+ facilities in 24 states, expand on their existing footprint in a sustainable manner. 


"At KO Storage, we're always looking for ways to innovate and deliver the best possible experience for our customers," says Charles Gardiner, President of KO. "swivl's AI platform is a game-changer—it empowers our teams to work smarter, not harder, while ensuring every customer gets the personalized attention they deserve. We're thrilled to partner with swivl and can't wait to see how their technology elevates our operations and propels us towards further growth."


swivl uses industry leading artificial intelligence to understand and respond to user queries, offering an efficient way for customers to obtain the information they need. KO’s AI assistant will act as the frontline of defense and centralized hub for managing tenant inquiries and support, and also help convert potential customers with its unique recommendation engine – all the while ensuring that every customer receives a timely and professional response.


"We're beyond excited to welcome KO Storage, a leader in the self-storage industry, to the swivl family! Their commitment to cutting-edge technology and delivering exceptional customer experiences perfectly aligns with our vision,” says Mason Levy, CEO of swivl. “This partnership is a major milestone for us, and we can't wait to see how swivl fuels KO's continued success!"


To learn more about swivl, read MSM's exclusive interview with Mason Levy.