Jennifer Downer New COO at XPS

XPS Solutions, a provider of outsourced technology solutions for the self-storage industry, hired Jennifer Downer as chief operating officer (COO). She’ll replace Robert Gower, who’ll transition to COO of Traver Connect, which offers services to automobile dealerships. Downer has more than 20 years of self-storage management experience, including three years as vice president of operations and five years as COO of Absolute Storage Management, a self-storage management firm.

“Jennifer resonates integrity and experience. She knows XPS and our incredible team here. She knows self-storage, and she is excited about our expanded solution offering that together we are bringing to our clients and the self-storage industry,” Traver said. “She brings the necessary expertise to help XPS Solutions expand our future products and services. Jennifer will oversee all aspects of the XPS Solutions core offerings and new Remote Management Suite.”

After consulting with XPS, Downer said she recognized how her experience had prepared her for this next opportunity. “It is an honor to be a part of the XPS family. I look forward to combining my experience in the self-storage industry with the vast knowledge of our team at XPS to further develop new tools and innovative options for our current and future clients,” she said.

Based in Richardson, Texas, XPS provides call-center services and sales support for the self-storage industry. The company offers digital call recording, lead tracking, Web-chat support, search engine optimization services, Web hosting, data analysis and other services.