1. 24/7 Payment IVR
Give tenants fast, secure, and convenient access to make payments anytime. The 24/7 Payment IVR system allows tenants to:
- Quickly check balances and facility details
- Make unlimited payments with pre-recorded voice prompts
- Complete transactions with ease, no human interaction required
2. MyStorPal App
This co-branded app streamlines tenant communication and account access, while strengthening your facility's digital presence. Features include:
- Seamless 24/7 payments
- Real-time balance and unit detail access
- Move-out initiation and unit belongings tracking
- One-click communication directly with your facility
3. Call Center
Ensure every call is answered with XPS's professional tenant support team. The Call Center provides:
- 70%+ U.S.-based agents with 60% having self-storage experience
- 104 hours per week of live support
- Including live payments and general tenant assistance
- A dedicated rental team and 24/7 reporting dashboard
4. Remote Management
Support your facility operations with expert off-site management services. Remote Management includes:
- 54 hours per week of live coverage by trained Remote Managers
- Outbound delinquency and missed rental follow-up
- Lease signature audits and outbound communication
- Insurance plan support and unit photo verification for move-outs/clean-ups
5. Live Video Call Support
Personalize your tenant experience with real-time face-to-face interaction. Live Video Call Support offers:
- Live, real-time tenant support via video with XPS Remote Managers
- Compatible with KISS and LiveSwitch video platforms
