About SkilCheck

SkilCheck is a leading provider of professional mystery shopping, customer experience evaluations, and customer service training designed to help businesses turn more inquiries into loyal customers. We specialize in the self-storage, apartment, RV, and boat storage industries, delivering detailed, unbiased evaluations that provide actionable insights rather than simple scores.

Our services include telephone mystery shops, in-person mystery shops, and customized customer experience programs tailored to each client's goals. Every evaluation measures the complete customer journey—from the initial greeting and sales conversation to follow-up communication and overall professionalism. Every report is reviewed and proofed by our experienced in-house evaluators to ensure accuracy, consistency, and meaningful feedback.

At SkilCheck, we believe every customer interaction is an opportunity to build trust and increase revenue. Our detailed reports highlight strengths, identify training opportunities, and provide practical recommendations that managers can immediately implement. Clients also receive access to recorded telephone calls, comprehensive scoring, and objective observations that help improve employee performance and customer satisfaction.

Beyond mystery shopping, SkilCheck provides live training sessions to help our customers strengthen their customer service culture through sales training, educational webinars, manager development, and ongoing performance improvement programs. Our human-centered approach combines industry expertise with personalized service, giving clients the support they need to create exceptional customer experiences.

For more than 40 years, businesses across the United States and Canada have trusted SkilCheck to deliver reliable evaluations, insightful reporting, and responsive customer support. Whether you operate a single location or manage hundreds of properties, SkilCheck provides the tools and expertise needed to improve service quality, increase conversions, and build lasting customer relationships.