ANSWER: The answer depends greatly on the language in your rental agreement. The rental agreement normally states that someone is renting a particular unit or space for the purpose of self-service storage. Generally, the agreement does not provide that, included with the rental, is an automatic gate, video cameras, etc. These are, in my view, amenities you are providing that are ancillary to the actual rental of space. In the best of all possible worlds, your rental agreement will state that security features or other amenities may break or may not be available at all times, and that this does not constitute a breach of the rental agreement. Working from the assumption that you don’t have a lease provision excusing you from the allegation of default, however, we must look at whether or not you have promised or offered these features as a condition of the rental, which would mean that occupants are entitled to rely on the existence of these amenities in exchange for rent.
]]>From The MSM Archive: Do I Have To Provide These Services? By Jeffery Greenberger
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