Self Storage Manager
Self Storage Manager offers comprehensive cloud-based management software for single and multi-facility operators. It standardizes and centralizes operational control across all facilities, providing access to real-time information for fast but informed decision-making.
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(800) 469-1740 x1
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sales@selfstoragemanager.com
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325 Sentry Parkway, Suite 200
Blue Bell, Pennsylvania 19422
About Self Storage Manager
Online Reservations, Rentals and Customer Portal
Tenants can rent or reserve a unit online from your website using any device including mobile phones, tablets and desk-tops. Tenants can sign electronically and receive the rental agreement and addendums via email. An online self-help Customer Portal for tenants to manage their units, make payments, view their account history, update their contact /credit card information, enable or disable auto pay and schedule move outs.
Text Alerts, Voice Alerts, IVR Phone Payments
Cloud based automatic payment reminder and collection systems that help reduce collection calls, improve cash flow, productivity and customer service. Provides the ability for tenants to make payments 24/7 with minimal human interaction.
Call Center Module
The Fully Integrated Call Center Module functionality with a screen pop up interface to leading phone systems to capture lead to rental conversion ratios, cost per lead, cost per rental, track advertisement source and assists in measuring ROI on marketing campaigns. This module is fully complemented by an optional Call Tracker Module for monitoring call recordings, measuring agent performance and capturing important statistics such as cost per call.
Power BI Reporting
A cutting-edge BI solution that integrates directly with Self Storage Manager, giving operators access to several pre-configured, highly visual Power BI templates. These dashboards deliver deep insights into key performance indicators (KPIs) such as occupancy rates, revenue trends, lead conversions, unit availability, and more- providing unparalleled operational clarity from a single platform.
Advanced API Integrations
API integrations to websites, lien processing, mailing interface, tenant insurance, revenue management, online auctions, cloud gate systems, auctions, business intelligence & analytics and much more.
Benefits
- Stay connected with your business anytime, anywhere from any device
- Lower total cost of ownership by reducing hardware, software & maintenance costs
- Standardize operations across multiple locations from a centralized office
- Maximize revenue with a dynamic pricing structure for unit inventory
- Move on to a completely paperless environment through online rentals, e-Signature & digital storage of leases with ability for tenants to upload their DL Copy and Proof of Insurance
- Get instant access to prospects and customers data across multiple locations including reservations, inquiries, rentals and customer incidents
- Streamline your business processes with automated follow-ups via email, text messaging and pop-up alerts
- Track the effectiveness of various advertisement campaign, lead to rental conversion ratios, etc.
Features
- Provide real time unit inventory for prospective customers 24x7 through the facility website for reservations and rentals, enable pre-reservations and waiting list
- Maintain flexible pricing for units with ability to offer various discounts including online specials
- Advanced revenue management to fluctuate pricing based on occupancy/vacancy or competitor pricing, enable automatic rent increases based on customer longevity, current occupancy, previous rental increases, etc.
- User-definable fees and charges, including any recurring charges pre-payment, fixed and general discount with ability to define discounts specifically for revenue management
- Quote multiple unit sizes for inquiries or reservations with options to set up automated follow-ups
- Equipment rental and merchandise sales with inventory management and ability to sell merchandise packs
- Perform Move-in, Move-out, Transfer, Payment functions using the color-coded dynamic site map
- Lock delinquent tenants at the gate and charge late or lien fees automatically during end of day
- Set up automated Drip Campaigns to send out emails or texts to prospects/ tenants for follow up on leads, rentals, collections etc.
- Dozens of Business Intelligence Reporting Templates in Power BI (with more being added consistently) with ability to integrate data f rom other applications
- Multi-Factor Authentication and Single Sign On capabilities to prevent unauthorized usage of the software and reduce the risk of cyber-attacks
- Self Storage Manager Web Platform, powered by AdverankTM - the ultimate website solution tailored exclusively for SSM Cloud empowering operators to manage and optimize their online presence with ease and precision
- Wide range of Management, Operations and Accounting Reports
- Interfaces with access control/ gate systems such as PTI (On-Premise/ Cloud)/ OpenTech CIA / Noke/ Stor-Guard/ Axcys/ Wham/ Doorking/ Sentinel/ QuikStor/ SpiderDoor/ RCM
- Interfaces with most leading accounting software such as Sage, Great Plains, Yardi and QuickBooks
