“Within 48 hours of starting to use CallFinder and seeing the data, we were able to make immediate improvements to our call handling processes."
- Manager at Self-Storage Company
We built CallFinder to work for organizations of any size, in any industry. Our automated speech analytics software solutions provide insights that inform agent coaching and help you increase productivity, improve the customer experience, and much more.
- CallFinder Speech Analytics Reduces QA Time by 75%
- Increase Sales by 30% with Speech Analytics
- Reduce AHT by 24%
- Reduce Agent churn by 43%
- Increase visibility by 100%
CallFinder For Self-Storage
Challenges
Self storage companies face high call volumes which can lead to missed opportunities and inefficiencies. The inability to effectively analyze call data results in a limited understanding of customer needs and preferences.
Solutions
With CallFinder’s speech analytics solution, self-storage companies can enhance their lead conversion rates, improve training, and deliver a better customer experience, positioning themselves for greater success in a competitive market.
Benefits
Improved KPIs Based on Automated Insights
Automated insights help companies understand what they need to improve on customer calls, without listening to every call. For instance, lowering Average Handle Time enhances the customer experience.
Increased Sales Conversions
Advanced sentiment analysis offers critical emotional context to customer interactions. Coaching agents to show empathy on every call can increase sales by 30% or more.
Improve Staff Scheduling
Companies can use call metrics to schedule staff accordingly, such as ensuring the best agents are available when most customers call to book appointments.
