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THE Show Schedule Header Image Day 3

 

THE Show Speaker Profile Pictures (J. Shreve v1) THE Show Speaker Profile Pictures (T. Downing v1)

09:00 AM- 10:00 AM

Opening Keynote

Jefferson Shreve & Troy Downing - United States Congressmen

The opening keynote for MSM's THE Show, delivered by self-storage operators and United States congressmen Jefferson Shreve & Troy Downing. Host Mark Durden-Smith leads the conversation.
Location:

Georgia Ballroom

GWCC
THE Show Speaker Profile Pictures (Morrow, Travis v1)

11:30 AM- 12:35 PM

Dead Bodies, Rate Hikes, and Human Nature

Travis Morrow - CEO, Modern Storage Media and Storelocal

Hollywood gave self-storage severed heads, cash piles, and a parade of true-crime cameos. The big operators gave it a pricing playbook they’d rather nobody mention out loud. This keynote takes on all three — the reputation we can’t control, the practices we can, and the human nature that explains why the business works. Edgy, funny, and allergic to the company line.

Host Mark Durden-Smith then closes THE Show 2026.

Location:

Georgia Ballroom

GWCC

THE Show Agenda 4-Pillar Header v3
Pillar Rooms
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THE Show Speaker Profile Pictures (Nicholson, Tom v1) HS - Broom Camille

10:10 AM- 10:45 AM

Beyond the Pitch: Choosing the Right Self Storage Management Company

Tom Nicholson, Camille Broom - Packed Planet Self Storage Solutions

Every management company promises expertise, efficiency, and results. How do you actually determine which one is the right fit for your self-storage facility?

Join Tom Nicholson, President of Packed Planet Self Storage Solutions, and Camille Broom, Business Development Manager, for a candid fireside chat about the questions to ask, the red flags to watch for, and the claims to verify. From staffing and technology to revenue management and fees, learn how to look beyond the sales presentation and make a more informed choice. Whether you’re hiring a management company for the first time or reevaluating an existing relationship, this session will give owners, developers, and investors an actionable plan for one of the most important decisions they’ll make about their facility.

Location:

C112

GWCC
THE Show Speaker Profile Pictures (Bossonis, Niki v1) THE Show Speaker Profile Pictures (Nguyen, Tommy v1)

10:55 AM- 11:30 AM

Ask the Marketers: Straight Answers for Self-Storage Operators

Niki Bossonis, Tommy Nguyen - Tim Hall (Moderator)

Bring your questions. Niki Bossonis (VP of Digital Marketing, Tenant Inc.) and Tommy Nguyen (Co-founder, StoragePug) answer the marketing questions operators are actually asking, moderated by Tim Hall. Tenants are staying longer than ever, so they'll cover how to market to the customers you already have, what your move-outs can tell you that your move-ins can't, and why AI marketing audits and attribution reports often don't add up. Expect straight answers and real examples, with time saved for audience questions at the end.

Location:

C112

GWCC
THE Show Speaker Profile Pictures (Sonne, Chris v1)

10:10 AM- 10:45 AM

Self-Storage Data Session

Chris Sonne - Cushman & Wakefield

Chris Sonne, a regular contributor to MSM and the Self-Storage Almanac, looks at key data impacting the self-storage industry and reviews investor surveys that provide insight into the state of the industry.

Location:

C113

GWCC
THE Show Speaker Profile Pictures (Kliebenstein, RK v1)

10:55 AM- 11:30 AM

Data Driven Decisions: Work Smarter, Not Harder

RK Kliebenstein - Self-Storage Consultant

The world of storage has become much more polished, particularly since institutional capital has driven sophistication to meet technology in our industry. There are so many more tools at our disposal. It is enhanced by Super Intelligence, but that is not the real story. The act is that you can use these tools to drive success in self storage from site selection to disposition…and all steps in between.

Join RK for this interactive discussion and let’s talk about the many tools that are at our disposal and how data can drive our business like a Waymo on steroids! Bring your best story about data and share it with the group! Let’s have some fun and laugh and learn.

Location:

C113

GWCC
THE Show Speaker Profile Pictures (Elliott, Wayde v1)

10:10 AM- 10:45 AM

On the Way: What a Dentist Learned Building 11 Storage Facilities

Wayde Elliott - StoreIT

At 19, Wayde Elliott was told he had “no chance” of getting into dental school. He went on to practice dentistry for 20 years and built a successful practice. Along the way, one of his patients, a self-storage developer, introduced him to the industry. Then a career-ending injury took his income from $30,000 a month to zero overnight and pushed him into self-storage full time.

In this keynote, Wayde walks through the deals behind 11 projects and more than $92 million in development. There’s a first project that hit every obstacle a jurisdiction could throw at it, and a lumber yard nobody wanted that became his biggest win. There are deals he walked away from, and a Porterville relocation where every single tenant followed StoreIT to a new facility. Each story is tied to one simple framework, the belief cycle, which shows how what we believe drives the decisions we make and the results we get.

Location:

C111

GWCC
THE Show Speaker Profile Pictures Dev

10:55 AM- 11:30 AM

Developing Premium Storage: Condos, Luxury Garages, and Small Industrial Bays

Speaker TBA

A conversation about big box condos, large storage units that are individually owned rather than rented. How does it work—and is it worth it?

Location:

C111

GWCC
THE Show Speaker Profile Pictures (Smyth, Peter v1)

10:10 AM- 10:45 AM

Built to Perform: How the Right Tech Stack Drives NOI and Asset Value

Peter Smyth - White Label Storage

A self-storage facility's performance used to only depend on location, unit mix, and occupancy. Today, it also depends on the technology behind it. The management tech stack, including AI call answering, online rentals, revenue management, smart access, and remote operations, now shapes how much a facility earns, what it costs to run, and ultimately what it's worth. The tech stack has become a fundamental part of the asset. But different asset types require different tools.

In this session, White Label Storage CEO Peter Smyth shares front-line lessons from testing and running technology across a diverse portfolio of managed facilities. Attendees will leave with a simple way to measure the return on any management tool, a framework for building the right tech mix for their facilities, and practical guidance on whether to self-manage with today's technology or partner with a management company, including how to judge whether a manager's tech stack will truly drive results.

Location:

C114

GWCC
THE Show Speaker Profile Pictures (Hite, Cliff v1) THE Show Speaker Profile Pictures (Barnholdt, Lou v1)

10:55 AM- 11:30 AM

Your 2027 Budget Is Already Wrong: Two Operators, Two Approaches, and Where AI Fits

Cliff Hite, Lou Barnholdt

Aggressive or conservative on street rates? Budget for occupancy or revenue? Can AI build a better budget than an experienced operator? Two third-party management operators trade perspectives on the questions that shape every self-storage budget, sharing how they each build, track and adjust their plans. Expect lively conversation, real examples, and a candid look at where AI is helping today and where judgment still wins. You'll walk away with fresh ideas to make your 2027 budget work harder for you.

Location:

C114

GWCC