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Keynote speakers
09:00 AM- 10:00 AM
Opening Keynote
Jefferson Shreve & Troy Downing - United States Congressmen
Georgia Ballroom
GWCC
11:30 AM- 12:35 PM
Dead Bodies, Rate Hikes, and Human Nature
Travis Morrow - CEO, Modern Storage Media and Storelocal
Hollywood gave self-storage severed heads, cash piles, and a parade of true-crime cameos. The big operators gave it a pricing playbook they’d rather nobody mention out loud. This keynote takes on all three — the reputation we can’t control, the practices we can, and the human nature that explains why the business works. Edgy, funny, and allergic to the company line.
Host Mark Durden-Smith then closes THE Show 2026.
Georgia Ballroom
GWCC
Pillar Rooms
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OPERATIONS
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DATA
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DEVELOPMENT
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INVESTMENT
10:10 AM- 10:45 AM
Beyond the Pitch: Choosing the Right Self Storage Management Company
Tom Nicholson, Camille Broom - Packed Planet Self Storage Solutions
Every management company promises expertise, efficiency, and results. How do you actually determine which one is the right fit for your self-storage facility?
Join Tom Nicholson, President of Packed Planet Self Storage Solutions, and Camille Broom, Business Development Manager, for a candid fireside chat about the questions to ask, the red flags to watch for, and the claims to verify. From staffing and technology to revenue management and fees, learn how to look beyond the sales presentation and make a more informed choice. Whether you’re hiring a management company for the first time or reevaluating an existing relationship, this session will give owners, developers, and investors an actionable plan for one of the most important decisions they’ll make about their facility.
C112
GWCC
10:55 AM- 11:30 AM
Ask the Marketers: Straight Answers for Self-Storage Operators
Niki Bossonis, Tommy Nguyen - Tim Hall (Moderator)
Bring your questions. Niki Bossonis (VP of Digital Marketing, Tenant Inc.) and Tommy Nguyen (Co-founder, StoragePug) answer the marketing questions operators are actually asking, moderated by Tim Hall. Tenants are staying longer than ever, so they'll cover how to market to the customers you already have, what your move-outs can tell you that your move-ins can't, and why AI marketing audits and attribution reports often don't add up. Expect straight answers and real examples, with time saved for audience questions at the end.
C112
GWCC
10:10 AM- 10:45 AM
Self-Storage Data Session
Chris Sonne - Cushman & Wakefield
Chris Sonne, a regular contributor to MSM and the Self-Storage Almanac, looks at key data impacting the self-storage industry and reviews investor surveys that provide insight into the state of the industry.
C113
GWCC
10:55 AM- 11:30 AM
Data Driven Decisions: Work Smarter, Not Harder
RK Kliebenstein - Self-Storage Consultant
The world of storage has become much more polished, particularly since institutional capital has driven sophistication to meet technology in our industry. There are so many more tools at our disposal. It is enhanced by Super Intelligence, but that is not the real story. The act is that you can use these tools to drive success in self storage from site selection to disposition…and all steps in between.
Join RK for this interactive discussion and let’s talk about the many tools that are at our disposal and how data can drive our business like a Waymo on steroids! Bring your best story about data and share it with the group! Let’s have some fun and laugh and learn.
C113
GWCC
10:10 AM- 10:45 AM
On the Way: What a Dentist Learned Building 11 Storage Facilities
Wayde Elliott - StoreIT
At 19, Wayde Elliott was told he had “no chance” of getting into dental school. He went on to practice dentistry for 20 years and built a successful practice. Along the way, one of his patients, a self-storage developer, introduced him to the industry. Then a career-ending injury took his income from $30,000 a month to zero overnight and pushed him into self-storage full time.
In this keynote, Wayde walks through the deals behind 11 projects and more than $92 million in development. There’s a first project that hit every obstacle a jurisdiction could throw at it, and a lumber yard nobody wanted that became his biggest win. There are deals he walked away from, and a Porterville relocation where every single tenant followed StoreIT to a new facility. Each story is tied to one simple framework, the belief cycle, which shows how what we believe drives the decisions we make and the results we get.
C111
GWCC
10:55 AM- 11:30 AM
Developing Premium Storage: Condos, Luxury Garages, and Small Industrial Bays
Speaker TBA
A conversation about big box condos, large storage units that are individually owned rather than rented. How does it work—and is it worth it?
C111
GWCC
10:10 AM- 10:45 AM
Built to Perform: How the Right Tech Stack Drives NOI and Asset Value
Peter Smyth - White Label Storage
A self-storage facility's performance used to only depend on location, unit mix, and occupancy. Today, it also depends on the technology behind it. The management tech stack, including AI call answering, online rentals, revenue management, smart access, and remote operations, now shapes how much a facility earns, what it costs to run, and ultimately what it's worth. The tech stack has become a fundamental part of the asset. But different asset types require different tools.
In this session, White Label Storage CEO Peter Smyth shares front-line lessons from testing and running technology across a diverse portfolio of managed facilities. Attendees will leave with a simple way to measure the return on any management tool, a framework for building the right tech mix for their facilities, and practical guidance on whether to self-manage with today's technology or partner with a management company, including how to judge whether a manager's tech stack will truly drive results.
C114
GWCC
10:55 AM- 11:30 AM
Your 2027 Budget Is Already Wrong: Two Operators, Two Approaches, and Where AI Fits
Cliff Hite, Lou Barnholdt
Aggressive or conservative on street rates? Budget for occupancy or revenue? Can AI build a better budget than an experienced operator? Two third-party management operators trade perspectives on the questions that shape every self-storage budget, sharing how they each build, track and adjust their plans. Expect lively conversation, real examples, and a candid look at where AI is helping today and where judgment still wins. You'll walk away with fresh ideas to make your 2027 budget work harder for you.