The Storage Mall Management Group (TSMMG), a full-service self-storage management platform, is expanding its client relations and technology leadership as the company continues to invest in technology, marketing infrastructure and resources designed to support ownership partners and the performance of their assets.
The company has promoted Cody Moore to an expanded role focused on client relations and technology and has appointed Blanca Cobb as director of business development.
The organizational changes are part of TSMMG’s broader effort to strengthen communication among ownership partners, operational teams and technology platforms while providing owners with greater operational visibility.
Investing in Technology
TSMMG recently transitioned to Monument as part of an effort to establish a more connected and scalable technology foundation.
The company also evaluated its marketing providers and selected Lemonade Stand as its new marketing partner. The platform integrates with Monument and provides website customization, customer-experience capabilities and a centralized system for managing marketing data, search engine optimization, local listings and key performance indicators.
TSMMG said it is continuing to evaluate and implement emerging technologies, including artificial intelligence and other advanced platforms. The initiatives are intended to enhance reporting and operational visibility, support decision-making and help identify opportunities to improve performance across the company’s portfolio.
Leadership Changes
Moore’s expanded Client Relations and Technology role will focus on strengthening communication and coordination between ownership partners, the client relations team and operational personnel.
Drawing on his operational experience and involvement across the company’s properties, Moore will also support owner communications and serve as a primary contact for communication, coordination, reporting needs and ongoing client support.
Cobb has joined the company as director of business development. In her new role, she will focus on developing relationships with new owners and brokers considering professional self-storage management services.
Strengthening Owner Partnerships
The company said the technology investments and leadership changes are intended to create a more connected management platform while expanding the resources available to ownership partners.
“Our goal is to continue building a management platform that provides owners with meaningful visibility, responsive support, and the operational resources needed to protect and enhance the long-term value of their assets,” said Patrick Bailey, Owner and President of The Storage Mall Management Group. “We appreciate the trust our owners place in The Storage Mall Management Group, and we look forward to continuing to strengthen our partnership.”