Self Storage News & Announcements | Modern Storage Media

Self Storage Manager Launches Site Walkthrough for SSM Cloud

Written by MSM | Aug 23, 2026, 3:51:35 PM

Self Storage Manager Inc. has released a redesigned Site Walkthrough Module for its SSM Cloud property management platform, adding offline functionality designed to help facility teams conduct inspections and manage work orders from anywhere on a property.

 

The mobile module is built directly into SSM Cloud, allowing operators to inspect units and facilities, document issues, create work orders and communicate with tenants without switching between separate applications. The offline capability allows users to continue working in areas with limited or no cellular connectivity, with information automatically synchronized with SSM Cloud once a connection is restored.

The module is designed for facility employees who spend much of their time away from a desk. Staff can use it for routine lock checks, property inspections, unit vacates and maintenance assessments while accessing operational information through the SSM Cloud platform.

 

During a walkthrough, users can:

  • Conduct unit and facility inspections from a mobile device.
  • Scan units for navigation and verification.
  • Take photographs to document maintenance issues or property conditions and upload them to tenant accounts.
  • Create work orders as issues are identified.
  • Track inspection progress across a property.
  • Communicate with tenants when follow-up is needed.
  • Work offline and automatically synchronize information when connectivity is restored.

 

By combining inspections, maintenance workflows and tenant communications in one system, SSM said the module is intended to reduce manual processes, improve response times and increase accountability among facility teams.

 

"Property inspections are one of the most important operational responsibilities for self-storage operators, yet they're often slowed down by disconnected tools and manual processes," said Kat Shenoy, CEO and chairman of Self Storage Manager. "We redesigned the Site Walkthrough Module to eliminate those barriers. By embedding the entire experience directly into SSM Cloud and adding full offline functionality, we've created a solution that allows managers to stay productive anywhere on their property while ensuring information flows instantly back into their operational system."

 

Because the module is integrated with SSM Cloud, operators can access inspection histories, work order status and maintenance activity without relying on separate applications or spreadsheets. The standardized workflow also is designed to help operators maintain consistency across individual facilities and larger portfolios.

 

The redesigned Site Walkthrough Module is available as an integrated component of SSM Cloud.

 

Self Storage Manager has provided technology solutions to the self-storage industry for more than 24 years. Its product offerings include property management software, online rentals and reservations, call center and call tracking tools, payment and messaging solutions, customer portals, mobile site walkthrough and work order management, Power BI integration and API integrations.

 

The company serves single- and multi-facility operators across North America, South America, Europe and the Asia-Pacific region.

For more information, visit Self Storage Manager.