Patchwork Labs, a conversational voice AI technology company reshaping customer communication for self-storage operators, and The Storage Agency (TSA), a leading self-storage marketing firm, have announced a strategic partnership designed to help operators capture every lead, accept payments and deliver a 24/7 customer experience that converts.
The collaboration combines Patchwork’s conversational voice AI, originally built to serve their own portfolio of 15 facilities, with TSA’s best-in-class digital marketing, Google Ads and SEO expertise, empowering operators to close the gap between online lead generation and real-time conversion. Together, they enable storage facilities to answer every call, process payments by phone, manage outbound communications and integrate directly with existing property management systems – ensuring no customer inquiry goes unanswered.
“We’re thrilled to partner with The Storage Agency to help self-storage operators deliver a higher standard of responsiveness and reliability,” said Tyler Harper, co-founder of Patchwork Labs. “TSA has built its reputation on great communication and driving high-quality digital leads. With Patchwork, we’re ensuring those leads convert – day or night – while giving operators full visibility into performance and customer sentiment.”
Patchwork’s flagship product, Ava, is a conversational voice AI built to act as an extension of an owner-operator’s team – answering calls instantly and handling customer needs with empathy and consistency.
Key Features Include:
● Answering every call on the first ring – no more missed prospects.
● Resolving up to 75% of calls without requiring human escalation.
● Sending digital rental and payment links automatically, allowing customers to book or pay instantly.
● Collecting secure payments by voice or text through credit card or ACH.
● Providing full visibility into tenant sentiment and team performance across facilities.
The results speak for themselves: operators across over 300 facilities using Patchwork have seen over a 10% reduction in operating costs, higher conversion rates from inbound calls to closed rentals, deeper insight into tenant interactions and a consistent 24/7 customer experience across every facility. Patchwork integrates seamlessly with leading Property Management Systems, including Sitelink, Storedge, Cubby and Tenant Inc., giving operators a unified, modern platform for customer engagement and operations.
“Our clients are constantly looking for ways to improve responsiveness and maximize their marketing ROI,” said Tyler Suchman, founder of The Storage Agency. “With Patchwork, we can help our clients bridge a key step between generating interest and converting it into signed leases. Patchwork’s demo and product are fantastic – it’s automation that feels human, and that’s the future of this industry.”
As part of the partnership, TSA clients will receive exclusive early access to Patchwork’s beta program, a free first month, and 10% off their first year. The companies will also collaborate on SEO-driven content and conversion optimization strategies to enhance visibility and engagement across digital platforms.
Try It for Yourself
If you’re an operator who wants to modernize how your business runs, you can experience Patchwork firsthand. Call the demo line at 707-754-1658 to hear it in action.
Sign up at patchworklabs.com – use code TSA2025 during the onboarding process to:
● Get early access to Patchwork Labs, now with self-onboarding.
● Receive 12 months of discounted partner pricing (10% off).
● Gain personal onboarding support from the Patchwork team.
● Unlock upcoming analytics and automation tools.
Note: this code is active through December 31, 2025.
About The Storage Agency
The Storage Agency specializes in marketing solutions for self-storage owner-operators, offering services that range from digital advertising to local search optimization. With decades of combined experience in web marketing and commercial real estate, TSA is committed to helping storage facilities thrive in a competitive market.
About Patchwork Labs
Patchwork Labs builds intelligent automation for self-storage operators. Founded by industry veterans who own and operate a 15 facility portfolio, Patchwork’s mission is to help teams work smarter through modern, conversational AI. Its flagship product, Ava, delivers 24/7 customer support, call analytics, payment processing, and seamless integration with major property management systems including Sitelink, Storedge, Cubby and Tenant Inc.