Lumio, the AI workforce for self-storage, today announced Lighthouse, an AI operations agent that lets storage operators build, improve, and analyze their own customer-facing AI agents. An operator connects their facility management system (FMS), uploads their policies, and Lumio assembles production-ready voice, web, and internal agents that answer and resolve calls around the clock, then keeps improving them on its own, learning from the operator's team with every conversation.
Most storage operators run a multimillion-dollar business on the phone. A large share of calls go unanswered after hours and during rushes, and customers often rent from the first facility that picks up. The traditional fix is an outsourced call center: expensive, inconsistent, and unable to learn from a single call. Lighthouse takes the opposite approach. It gives operators an AI workforce that answers every call, resolves the routine ones end to end, and gets better with each conversation.
Lighthouse organizes the platform around three things operators have never been able to do for themselves:
- Build. Connect an FMS and add your documents. Lighthouse turns your existing policies into working agents across voice, web, and internal channels, in minutes rather than months.
- Improve. When a call escalates to a person, Lighthouse studies how your team handled it and teaches the agent to handle it next time, so resolution rates climb without engineering work.
- Analyze. Ask plain-English questions about your portfolio, such as why customers move out, where calls escalate, and what to fix. Lighthouse does the analysis and drafts the next step, and your team makes the decision.
"For years, the best operators have also had to be the biggest ones, because scale was the only way to afford consistently great service," said Ryan Chapman, CEO and co-founder of Lumio. "Lighthouse changes that. It gives any operator an AI workforce they can build, improve, and analyze themselves, so a regional operator can run every facility like their best one."
Lumio is live with multiple top-50 operators across hundreds of facilities, answering and resolving thousands of calls every month. One top-25 operator expanded from an initial pilot to its full portfolio in a single quarter after seeing the agent resolve the majority of routine calls without a person involved.
"What looks like a simple platform is a deep configuration surface," said Clay Jones, CTO and co-founder of Lumio. "Lighthouse already has your calls, your documents, and your policies, so every agent it builds is grounded in how you actually operate. And it keeps getting better from every conversation, in plain English, without anyone writing a line of code."
Lighthouse is available now to operators on the Lumio platform. To see it on your own operation, visit lumiostorage.com/lighthouse or book a demo at lumiostorage.com/book-demo.
About Lumio
Lumio is the AI operations platform for self-storage. Lumio helps operators manage and work alongside AI agents across inbound calls, website leads, outbound workflows, and internal operations. Its agents handle tenant support, lead conversion, payments, collections, move-ins, move-outs, and access issues, while the platform lets operators configure behavior by facility, route handoffs through shared tasks, and improve resolution over time. Lumio is live with multiple top-50 operators across hundreds of facilities. Learn more at lumiostorage.com.