American Self Storage implements SSM Mobile Website and Customer Portal Modules
E-SoftSysTM, developer of
Self Storage ManagerTM– one of the leading management software programs for the self-storage industry, announced today that
American Self StorageTM, headquartered in
Santa Barbara, CA offering self storage, boat, RV and indoor storage units at affordable prices across
Nevada and Arizonahas implemented
SSM Mobile Website and
Customer Portal modules at 13 of their storage facilities.
According to Karen Kolbe, President of Operations, American Self Storage, “E-SoftSys team implemented both SSM Mobile Website and Customer Portal at a rapid pace. We are excited about the new SSM Mobile Website module, as it helps us in further improving our customer service and will increase the number of online reservations and payments from tenants. SSM Mobile Website is user friendly, provides all required features to make renting on mobile devices easier and is certainly more advanced than any other product I’ve seen on the market. We are also impressed with the customer portal, as it allows our tenants to manage their units online, view balances, make online payments, submit a vacate notice that activates a personalized response to the tenant, via email, responding to the reason they’re moving out, etc.; It’s like having unlimited managers 24 hours a day, 7 days a week; store managers are notified via email of all rentals, and/or changes online. I highly recommend SSM and both modules to other self-storage operators.”
Kat Shenoy, President and CEO of E-SoftSys, appreciates the feedback from Karen.
“For the past 10 years we have worked with several multi-facility operators to understand their business needs and have introduced innovative applications such as Web based management software, e-CRM, Call Tracker, iPad based Site Walkthrough, Online Rental etc. As the internet usage by tenants continues to increase and the number of smart phone and tablet users continues to grow exponentially, the Mobile Website and Customer Portal modules will assist storage operators of any size to provide better customer service to their tenants, while reducing labor costs related to routine tenant account maintenance tasks. E-SoftSys has always done its very best to bring technology to small, mid-size and large operators at an affordable cost, making it easier for the operators to compete effectively with the large REITs.”
The following are some reasons why Self-Storage Operators should consider the Mobile Website Module:
Mobile Websites can be viewed on any mobile device such as iPhone, Android phone, iPad, Android tablet etc.
Improves Search Engine Ranking.
When potential customers are able to easily find what they need while visiting a mobile website, they’re more likely to come back.
Integrating social media platforms such as Facebook, Twitter, LinkedIn and YouTube with mobile website is simple and helps to further increase the traffic to the website.
Here are some reasons why Self-Storage Operators should consider the Customer Portal:
With a separate Portal, there is no need for tenants to visit the main website and get distracted with new specials that were not offered to them.
Huge reduction in the number of calls to the Store/ Call center to update tenant related information.
Tenants feel more comfortable updating their Credit Card details online; as a result more tenants opted to pay for their rentals using a credit card.
Tenants now have access to key aspects of their accounts 24×7 around the world.
Reduce the costs of providing 24×7 customer service while increasing the customer satisfaction levels.
E-SoftSys, a technology leader for the self-storage industry, offers products and services that include; Self Storage Manager Comprehensive management software for single and multi-facility operators; e-CRM Fully integrated Customer Relationship Management module with interfaces to leading phone systems and an optional Call Tracker interface to capture valuable statistics including lead to rental conversion ratios, cost per lead etc.; Other Modules INSOMNIACTM Kiosk, Online Reservations, Rentals & Payments, QlikViewTM Business Intelligence and Analytics, Mobile Website, XPS Integration, iPadTM/Tablet-based Site Audit and Walk Through module etc.; 24/7 Customer Support with Dedicated Team and Project Manager assigned for large operator implementations; Training Videos Over 300 Training Videos are available to customers, where a customer can choose any function or report in Self Storage Manager or e-CRM and get instant training on that topic.
About American Self Storage
American Self Storage is a leading multi-facility self-storage operator founded in 1985 and headquartered in Santa Barbara, CA offering, Third Party Management, self storage, boat, RV and indoor storage units at affordable prices across California, Nevada and Arizona. They are also listed amongst the top 100 self-storage operators in the country. For more information, contact American Self Storage at 805.963.8632 or visit their website at www.stormystuff.com.